My name is Daniel, and I am a marketer based in the sunny island of Singapore. www.danieltay.me.
4 Tips to Make Your Content More Shareable on Facebook
Social media is a popularity contest – but I’m sure all of you out there know this by now. It’s hard not to stare at the Facebook profiles of influencers and positively drool at the number of shares and likes that their content get on a daily basis.
Empowering your Customer Service Representatives
How can we help our CSRs make customers happier? The answer lies in empowering your CSRs to actually do their job well.
3 Lessons In Customer Service From the Airline Industry
Given the dire state of customer service in the airline industry, those that actually provide good customer service stand out like lighthouses amongst a sea of darkness.